Shipping & Delivery
Do you ship outside the UK?
No, unfortunately we can only ship wthin the UK.
How much are your delivery costs?
For the vast majority of every day orders delivery is free.
On rare instances there may be a surcharge - for example, if you live offshore. However, this is very rare. We will advise you on any surcharges before your order is placed.
You can also get a quote online for any order by going to your cart and entering your postcode in the delivery quotes section. You can also call us on 0345 5577 335 too and we'll be happy to give you a quote on your order.
What are your surcharges?
There are some surcharges but these are rare. If your order is under £10 then there is a £5 delivery surcharge, or if you live outside of the mainland UK (for example Northern Ireland or the Channel Islands) then there will be a charge of between £10 to £100 for delivery to you depending on the size and weight and number of items - please get in touch for us to work out your delivery quote for off shore deliveries.
If you'd like your order delivered on a specific weekday then it's free, but if you'd like it delivered on a Saturday then there's a £20 charge.
How quickly will I get my order?
If your goods are in stock then they will arrive within 1-2 working days or 2-3 working days for 49"-55" TVs. Larger TVs 65" and above or over 30KG are sent with a private two man delivery team to avoid damages, please allow upto 10 working days for your TV to be delivered. When it arrives it will be brought into the downstairs room of your choice.
Please note that orders received after 12pm on any given day may not be processed until the following working day.
We'll keep you updated throughout your order progress so you'll know exactly when your goods will arrive. We ensure that we contact you with an estimate and also an actual delivery date so as soon as we know, you'll know. You can also check your account online or call us on 0345 5577 335 to check the status of your order.
If you require your goods urgently, or if you need a specific delivery date, then give us a call on 0345 5577 335.
Can you delivery on a Saturday or Sunday?
We can deliver on a Saturday but there will be a £20 charge to do this. If you'd like to go ahead on this then call us on 0345 5577 335 and we'll be happy to help.
We unfortunately cannot deliver on a Sunday or on Bank Holidays.
Do you offer an installation service?
We don't have an installation team so we can't install anything for you. However, we work closely with custom install teams throughout the UK and we can provide you with details of specialist installers operating in your area.
My goods are on back order, how long will it take to get them?
If your goods are out of stock and are on back order, we'll email you with an estimated date of when the goods will arrive in. We'll email you when they arrive in to give you an actual delivery date. You can also call us on 0345 5577 335 to get an estimate before you place your order.
I don't live in the United Kingdom, can you deliver to me?
Unfortunately we have no facilities to take orders outside of the UK so we will be unable to help you. We also can't take payments from a non-uk card unless you use PayPal to pay.
