Customer Service

  • Shipping & Delivery

    Do you ship outside the UK?

    No, unfortunately we can only ship wthin the UK.

    How much are your delivery costs?

    For the vast majority of every day orders delivery is free. 

    On rare instances there may be a surcharge - for example, if you live offshore. However, this is very rare. We will advise you on any surcharges before your order is placed.

    You can also get a quote online for any order by going to your cart and entering your postcode in the delivery quotes section. You can also call us on 0345 5577 335 too and we'll be happy to give you a quote on your order.

    What are your surcharges?

    There are some surcharges but these are rare. If your order is under £10 then there is a £5 delivery surcharge, or if you live outside of the mainland UK (for example Northern Ireland or the Channel Islands) then there will be a charge of between £10 to £100 for delivery to you depending on the size and weight and number of items - please get in touch for us to work out your delivery quote for off shore deliveries.

    If you'd like your order delivered on a specific weekday then it's free, but if you'd like it delivered on a Saturday then there's a £20 charge. 

    How quickly will I get my order?

    If your goods are in stock then they will arrive within 1-2 working days or 2-3 working days for 49"-55" TVs. Larger TVs 65" and above are sent with a private two man delivery team to avoid damages, please allow upto 10 working days for your TV to be delivered. When it arrives it will be brought into the downstairs room of your choice.

    Please note that orders received after 12pm on any given day may not be processed until the following working day.

    We'll keep you updated throughout your order progress so you'll know exactly when your goods will arrive. We ensure that we contact you with an estimate and also an actual delivery date so as soon as we know, you'll know. You can also check your account online or call us on 0345 5577 335 to check the status of your order.

    If you require your goods urgently, or if you need a specific delivery date, then give us a call on 0345 5577 335.

    Can you delivery on a Saturday or Sunday?

    We can deliver on a Saturday but there will be a £20 charge to do this. If you'd like to go ahead on this then call us on 0345 5577 335 and we'll be happy to help.

    We unfortunately cannot deliver on a Sunday or on Bank Holidays.

    Do you offer an installation service?

    We don't have an installation team so we can't install anything for you. However, we work closely with custom install teams throughout the UK and we can provide you with details of specialist installers operating in your area.

    My goods are on back order, how long will it take to get them?

    If your goods are out of stock and are on back order, we'll email you with an estimated date of when the goods will arrive in. We'll email you when they arrive in to give you an actual delivery date. You can also call us on 0345 5577 335 to get an estimate before you place your order.

    I don't live in the United Kingdom, can you deliver to me?

    Unfortunately we have no facilities to take orders outside of the UK so we will be unable to help you. We also can't take payments from a non-uk card unless you use PayPal to pay.

  • Privacy & Security

    Your personal information is just that - personal. We don't share our data with any other companies, nor do we use it in any other manner other than how you have asked us to use it. For example, if you place an order with us we will only contact you with relation to your order and for no other reason.

    Your data is stored securely and we do not hold any sensitive information such as card details.

  • Our returns policy

    On rare occasions you might want to return your goods. This can be for a variety of reasons including a fault with the goods, damage in transit, or even that you've decided you don't like that particular shade of blue. Whatever the reason for wanting to return your goods, we'll do our best to help you.

    In all cases you must contact us for a returns number. We'll need to speak to you on the phone so you can either call us directly on 0345 5577 335 or you can get in touch via email, our contact us form or via our messenging service and we'll give you a call back.

    If you decide to return goods to us without getting a returns number then it may be impossible for us to accept your return. It is vital you get in touch and get a returns number before sending goods back to us.

    Throughout this policy, the number of days quoted are in calendar days from the day you received your goods. It is also important to note that all returns are subject to you having the original packaging. If you have lost or destroyed the original packaging we may not be able to collect goods from you at our cost and you may be liable for returning the goods at your cost. We strongly recommend keeping your packaging for as long as possible in the event that you need to return the goods.

    If your goods arrive damaged in transit

    If the goods are damaged in transit, you have 7 days to notify us. We'll collect the damaged goods at our cost and you have the option to either get a replacement or to get a full refund.

    If your goods are faulty

    If the goods are faulty from new, you have 30 days to notify us. We'll collect the faulty goods at our cost subject to the goods being in the original packaging and you have the option to either get a replacement or to get a full refund.

    If the goods go faulty after 30 days, we remain liable for any manufacturing faults that occur up to 6 months after your purchase. In this period, if your goods go faulty please contact us and we'll arrange for a free repair or replacement - whichever is the least costly to us. For example, if it is free for us to get the goods repaired we will be unable to provide you with a replacement. Equally if we are able to get a free replacement from the manufacturer we will always choose this option rather than repair. We will cover all costs in collecting and returning your goods whilst we remain liable subject to your goods being returned in the original packaging. Some Manufacturers prefer to deal directly with the customer on issues with faulty goods, particularly larger items such as TV's that can be further damaged in transit to and from us. In those cases we will provide you with the relevant contact details for the Manufacturer's Customer Service teams, they will try and fix the issue remotely and then arrange a replair or replacement if necessary. Please be assured that if you have any issues you can come back to us and we will try and help in any way we can.

    Goods that go faulty after 6 months are no longer our liability. However, we are happy to help and support you if your goods go faulty. In most cases, the manufacturer warranty is at least 1 year and therefore we can assist you in getting your goods repaired with the manufacturer. If you have purchased an extended warranty via ourselves, we can also assist you in getting your goods repaired with the warranty provider. We are however no longer liable for any costs in repairing your goods such as collecting and returning your goods, but in most cases the manufacturer or warranty provider will do this for you instead.

    If you've decided you don't want the goods anymore

    As per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you are allowed up to 14 calendar days to inspect any goods purchased from us. Goods cannot be used, but can be opened and inspected. If you decide to return the goods, you can do so as long as the goods are unused and are returned as sold. You will be liable for any costs incurred returning the goods, and we will refund you in full if the goods are returned as sold. You should return the goods within 14 calendar days of notifying us.

    If the goods are not returned as sold then your refund will be deducted by the costs to ourselves to return the goods to a sellable condition. For example, a television returned without its remote control will have the cost of replacing the remote control deducted from your refund.